Refund Policy

Effective 22 September 2026. PromptsTime sells digital products that are delivered instantly. This policy explains when we give refunds.

We will refund you if

• The item cannot be downloaded or is broken, and we cannot fix it within a reasonable time.
• The item is materially different from its listing (for example it is missing files that the "What you get" section promised).
• You were charged more than once for the same item by mistake.
• A refund is required by the consumer law that applies to you.

Usually not refundable

Because digital items are available immediately and permanently in your My Library, we generally do not refund purchases because you changed your mind, because AI results you generate with a prompt look different from our examples, or after the files have been downloaded, except where the law gives you that right.

How to ask

Contact support (or email support@promptstime.com), choose "A refund request", and include your order reference (for example PT-000123, shown in My Library and Purchase history). Please ask within 14 days of purchase. We aim to reply within 1-2 business days.

What happens after a refund

The money is returned to your original payment method (timing depends on your bank, usually 5-10 business days). The refunded item is removed from My Library and can no longer be downloaded. Purchases may also be refunded by our payment partner (Stripe / Link) where it handles a transaction as merchant of record; the same access rule applies.

Disputes

If something is wrong, please contact us first so we can fix it quickly. Chargebacks for purchases that were delivered as described may lead to account suspension.